FAQS/PICS...

How I do I know if I have hail damage to my roof? Can I tell from the ground?
If you've had hail in your area, to determine if the shingles have been damaged a close inspection of the shingles has to be made from the roof. Usually you cannot tell from the ground.

If I think I have hail damage what should I do?
Call your insurance company and ask for an adjuster to come inspect your roof for hail damage. Call a reputable roofing company and ask for the same inspection. If there are any discrepancies between the adjuster's findings and the roofer's findings you may call for a "RE-INSPECTION" where your adjuster meets with the roofer to go over the roof together. Re-inspections are very common. The insurance company must determine two things when assessing the amount of your loss:

1. Was there sufficient damage to the roof to declare it a total loss? (Usually determined by 10 verified hail hits per 100 square feet.)

2. What is the size of the roof and how many shingles will be needed to replace the roof

What does hail do to a roof?
Shingles are designed so that the granules block the UV of the sun and protect the asphalt underlayment. As the shingles age the granules fall off over time. As the asphalt is exposed the UV, it dries out and the shingle gets a "potato chip" appearance as the corners start to curl up. A shingle at the extreme end of its life is bubbled in appearance and is brittle to the touch. A 20-year shingle is warranteed by the manufacturer to have a useful life, under optimal ventilation conditions, of 20 years. Hail does several things:
1. Accelerates granule loss.
2. Accelerates shingle aging.
3. Voids manufacturer's warrantees.
4. Leads to other associated problems.

Do I need to get my roof replaced right away?
The insidious nature of hail damage is that it may pose no immediate threat to the structural integrity of the roof. However, many insurance companies have a "statute of limitations" of how long a hail claim is viable. If you have experienced a loss such as hail damage it is prudent to take care of the problem in a timely manner before it leads to other associated problems.

What does hail hit look like?
A hail hit on a shingle looks like a "bruise" or a dark spot where the granules on the shingle have been knocked off and the asphalt underlayment and sometimes the fiberglass mat is exposed. New hail hits will have a shiny appearance because the asphalt has been freshly exposed and has not had time to weather to a dull color.

Why would my insurance company replace my roof?
The purpose of home owner's insurance is to protect homeowners against losses in their property's value due to damage that is beyond their control. If you have hail damage, you have experienced a financial loss in that your original investment of a 20-year roof (for example) has now been reduced to a 5-10 year useful life span. Your insurance company will compensate you for your loss and replace your roof.

Why does the estimate read that there are more shingles to replace then there are to remove?
The amount of shingles to remove from your roof is the actual amount of square feet that it takes to shingle your roof. However, when putting on shingles, some shingles have to be cut to fit dimensions, ridges, hips and valleys. The insurance company adds 10% to regular ridge roofs and 15% to hip and ridge roofs to account for the loss of shingles.

My gutters and siding were damaged and the insurance company paid me for how many linear feet had to be replaced. When I called a contractor they had a minimum fee which was far in excess of the small amount the insurance company paid me. What can I do?
Your insurance company understands minimum charges such as these and has set prices they are prepared to pay as minimum charges for all trades. They do not give you the minimum charge up front because such a large percentage of their customers never call a contractor and just pocket the money. If you call your adjuster and ask for the minimum charge for the work, they will pay it without any hesitation.

In my adjustment, my insurance company deducted some money for depreciation, what is that all about?
Different insurance companies call the amount that they hold back different things. Some call it depreciation; other companies figure it in as a dump and removal fee. What it represents is the amount of money the company will hold back until they receive a signed contract from you and a contractor for the work. When they receive a signed contract, you will receive another check for the amount they have held back.

My insurance adjuster said there was no hail damage on his first inspection, I asked The Roofing Company, Inc.'s estimator to call him and request to walk through a re-inspection with him. On the re-inspection the adjuster concluded that there was hail damage and "totaled" the roof. Why such a dramatic turn around?
There are many different reasons that this happens so often. Sometimes adjusters get to a roof too soon after the actual damage and the hits haven't had a chance to weather yet. Sometimes the adjusters are inexperienced. Sometimes they were tired after looking at so many roofs that day. Sometimes they just make mistakes. The best results for the benefit of homeowner seem to be obtained when an experienced roofer walks through the inspection with the insurance adjuster and calls to the adjuster's attention any damage that he sees.

FOLLOW THESE SIMPLE STEPS TO ENSURE A HASSLE FREE CLAIM PROCESS

1. Contact the claims center of your Insurance Company and report that you may have hail damage to your home.

2. Once you have reported the claim, contact your Field Representative with the claim number.

3. The Insurance Company will contact you with the name and phone number of the Adjuster, along with the date and time that the Adjuster will be coming out to inspect your home. Contact your Field Representative with this information. To protect your best interests, we need to meet with your Adjuster and come to an agreement on the full scope of the damage to your home.

4. After the meeting with your Insurance Adjuster, your Field Representative will contact you on what work the Insurance Company will he covering on your home and to set up a time to select the products and colors to be used on your home.

5. One you have selected the products and colors, your Field Representative will schedule your project for production and within two (2) weeks your project should be started.

6. Before work begins your insurance company will receive our estimate and may contact you with questions regarding the estimate, it may not match there estimate or even be higher. If this happens have them contact us right away to settle any discrepancies. Remember as agreed all you pay is your deductible.

7. Upon completion of your project, our Inspector will examine the completed work and pick-up any left over materials.

8. At some point in this process your Insurance Company will typically send out a claim report and the first of two checks. When you receive this, contact your Field Representative and arrange a time to have this picked up.

9. After we receive the insurance paperwork and your project is deemed complete, both you and your Insurance Company will receive a final invoice. When you receive the second and final check, from the Insurance Company, the remainder of the invoice is due.

Any questions/concerns call your Claim Specialist ASAP!
(Communication is the key to expediting your claim)


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